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Answers to Commonly Asked Questions.

How large is Marketing Connections?
By design, Marketing Connections maintains a core call center operation consisting of 40 positions with room for controlled expansion. Our size reflects our strong sense of partnership and commitment to close working relationships with our clients.

What types of clients do you work with?
Our clients range from venture-backed start-ups to global 50 organizations across a broad range of industries. Our services are most beneficial to businesses with high-end products and services that need to focus their sales resources on face-to-face contact, writing proposals, and closing business.

How much of your calling is focused on consumers?
None. Marketing Connections is totally focused on B2B calling programs where clients need to contact decision makers directly with high quality, professional communication.

When you call, do you use my company’s name — or do you call as Marketing Connections?
When we call, we use your company's name. We are an extension of your sales and marketing team and we represent ourselves as members of your organization to your prospects and customers. The exception would be a research program where conducting a blind telephone survey is preferable.

Do you use an auto dialer?
We do not use an auto dialer. To provide the highest quality program possible for our clients, we need to have solid discussions with qualified prospects not volumes of calls with mechanically read scripts. We use state of the art technology to achieve this level of service in the most efficient manner possible without compromising quality.

How do you charge for your services?
We offer a variety of pricing models, including flat hourly rates, fixed fee arrangements, unit pricing, variable compensation models, and monthly retainer arrangements. Regardless of the pricing structure, we will conduct an initial pilot program to measure our productivity and results and your ROMI (return on marketing investment). Our goal is to provide you with the highest possible value at an investment level that makes sense for your business.

What other sales and marketing services do you provide?
We can develop marketing research programs and customer satisfaction surveys designed specifically to meet your information requirements.

What’s the typical background of one of your marketing reps?
Our reps come to us with significant business experience including telemarketing, customer service or inside sales. Most importantly, they have excellent telephone communications skills. In fact, candidates do not get a face-to-face interview until they pass a demanding telephone screening process. Our reps typically have two to four years of college education and relevant business experience in the industries we serve — such as medical technology, high-tech, financial services and publishing. The ages of our team members range from the mid-20’s to 60’s with an average age of 40 to 45 — and typically, they have 4 to 5 years of experience with Marketing Connections.

Where is Marketing Connections located?
We are located an hour north of Boston, MA, in Manchester, NH, where clients traveling by air usually arrive. Our location is a convenient day trip with non-stop service between Manchester (MHT) and  Charlotte, Baltimore, Washington DC, Philadelphia, Pittsburgh, Toronto, and the greater New York area. We encourage you to visit us to meet our team and see first-hand the quality and professionalism that are the hallmarks of Marketing Connections.