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People, Process, Performance, and Partnership.

Each program is customized to produce the best possible outcome for you by aligning the right telemarketing talent to your program.

People Make the Difference

People, Process, Performance, PartnershipWhen the customer or prospect answers the phone, it’s the caliber and training of the person on the other end of the line that determines the outcome of the call. Our professional marketing reps bring inquisitive minds, excellent communications skills, business maturity, and the personal drive to succeed for the clients they represent. Our New Hampshire based Marketing Reps typically have:

  • A two or four year college degree,
  • Fifteen or more years of solid business experience, usually in one of the industries we serve — healthcare, high tech, publishing or financial services,
  • Previous success in a B2B telephone role such as inside sales, customer service, or telemarketing,
  • On average, four to five years of tenure with Marketing Connections.

Process is the Key

Our approach begins with an in-depth understanding of our client’s unique sales and marketing opportunities and challenges.  We translate those requirements into a recommendation and implementation plan based on know-how gained through thousands of successful client programs.

Once we begin working together, we continuously validate our results with our client in terms of quality, depth of information and goodness of fit. Then we calibrate our approach accordingly to ensure the best possible results and investment return.

Performance is our reputation

More than 65% of our business comes from referrals and repeat engagements from satisfied clients based on the results we produce. Client’s that have used other telemarketing firms especially appreciate our reliability and commitment to meeting and exceeding expectations. We set realistic and achievable goals then work hard to continuously improve our performance and build on our success.

We also stand behind what we do week in and week out by giving our clients the opportunity to cancel their program at any time for any reason with ten days notification — an option rarely exercised by clients. Instead, we are very proactive about slowing down, or suspending a program if we feel results are not building as planned. We will go into hiatus and work hard with the client to get the program on track to produce the desired results.

Partnership is our Passion

Clients trust Marketing Connections to do the right thing and deliver the right outcome. They also rely on our flexibility and responsiveness in making critical adjustments on the fly in fast moving situations. Every member of our team from senior management to the reps calling on the phone is committed to client success and shares their sense of urgency.

Unlike many telemarketing companies that assign anonymous agents to a client program, we want you to get to know and trust the people who are working on your behalf and representing you in the marketplace. We are an extension of your team and have a stake in your success.